Shipping policy

Shipping Policy – 2nd-hand-shoes-pk

1. Order Processing Time

  • All orders are processed within 1–2 business days after order confirmation.

  • Once your order is dispatched, you will receive a confirmation message with tracking details.

2. Shipping Destinations & Delivery Time

We currently deliver across Pakistan 🇵🇰.

Location Shipping Method Estimated Delivery Time
Karachi Local Courier 1–2 Business Days
Major Cities (Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar) Courier Service 2–4 Business Days
Other Cities & Towns Courier Service 3–7 Business Days
Remote Areas Courier Service 4–10 Business Days

Delivery times may vary during public holidays, weather conditions, or courier delays.

3. Shipping Charges

  • Karachi: Rs. 250

  • Nationwide Delivery: Rs. 300

  • Free Shipping on orders above Rs. 5,000

Shipping charges are displayed during checkout before payment confirmation.

4. Cash on Delivery (COD)

We offer Cash on Delivery (COD) across Pakistan.

Customers can pay when receiving their order.

5. Order Tracking

Once shipped, you will receive:

  • Tracking Number

  • Courier Company Details

  • Tracking Link (where available)

You can track your parcel directly through the courier service.

6. Second-Hand Product Policy

As we specialize in premium second-hand branded shoes, each product listing includes:

  • Actual product images

  • Condition rating (e.g., 8/10, 9/10, 10/10)

  • Accurate size information

Please review all product details carefully before placing an order.

7. Failed Deliveries & Incorrect Address

Please ensure your shipping information is accurate.

If an order is returned due to:

  • Incorrect address

  • Unreachable phone number

  • Refused delivery

Additional shipping charges may apply for re-dispatch.

8. Damaged or Lost Shipments

If your parcel arrives damaged or is lost during transit:

Contact us within 48 hours of delivery.

We will investigate the issue with the courier company and provide a suitable solution, including replacement (if available) or refund where applicable.

9. Returns & Exchanges

Returns and exchanges are subject to our Return Policy.

For size-related concerns, please verify the EUR, US, UK, and CM measurements provided in the product description before ordering.

10. Contact Us

For shipping-related inquiries:

📧 Email: 2nd.hand.shoes.pk@gmail.com

📱 WhatsApp:  0318-4752822

    🌐 Website: www.2nd-hand-shoes-pk.com